YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

 

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website,  and why, and what your rights are. 

 

Therapist’s Name/Identity: 

Cheshire Clinical Reflexology - Karen Wilson

Therapist’s Contact Details:

Telephone No: 07969 308791

 

Email address: info@cheshireclinicalreflexology.co.uk

 

Address: 3 Main Road, Goostrey, Cheshire, CW4 8NH

 

The Purpose of processing Client Data 

In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings. 

 

Lawful Basis for holding and using Client Information

 

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is:

my requirement to hold your information for the following legal reasons 

  1. ‘claims occurring’ insurance

  2. law regarding children’s records 

 

 

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics. 

 

 

What information I hold and what I do with it

 

Please be aware that if you send me any sensitive medical/health information, I will only hold and use this if we proceed to treatment, at which time I will require explicit consent from you to hold this data. If we do not proceed to treatment I will erase this information.

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details

  • Medical history and other health-related information (which I will take from you at first consultation)

  • Treatment details and related notes (which I will take after each consultation)

 

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

 

 

How Long I Retain Your Information for

 

I will keep your information for the following periods:

 

  • ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)

  • law regarding children’s records (records to be kept until the child is 25 or if 17 when treated,          then 26)

 

Your data will not be transferred outside the EU without your consent.  

 

Protecting Your Personal Data

 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

 

I will contact you using the contact preferences you give me in relation to:

  • Appointment times                                                                   

  • Reflexology information or information related to your health    

  • Special offers and promotions   (you may unsubscribe from this at any time)

 

 

Your Rights

 

GDPR gives you the following rights:

 

  • The right to be informed: 
    To know how your information will be held and used (this notice).

  • The right of access: 
    To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

  • The right to rectification: 
    To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

  • The right to erasure (also called “the right to be forgotten”): 
    For you to request your therapist to erase any information they hold about you

  • The right to restrict processing of personal data:.
    You have the right to request limits on how your therapist uses your personal information

  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. 

  • The right to object:
    To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

  • Rights in relation to automated decision-making and profiling.

  • The right to lodge a complaint with the Information Commissioner’s Office: 
    To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

 

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 

If you wish to exercise any of these rights, please use the contact details given above.

 

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:  www.ico.org.uk

 

 

THERAPIST’S RIGHTS

Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you  

  • Your therapist has to keep your records of treatment for a certain period  as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

Cookies & Analytics

Analytics information:

 

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for our website and social media sites. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

 

To provide this insight we use Google Analytics & Facebook, more information about how we use these services can be found here:

 

Google Analytics -  https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008

 

Facebook - https://www.facebook.com/about/privacy/update

 

Cookies information

 

What are cookies?

 

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device, they do not collect personal information.

 

What are cookies used for?

 

Cookies allow our site to know if your computer or device has visited us before. Cookies can then be used to help understand how you are using our site, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.

 

How long will cookies stay on my device?

 

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

 

First and third-party cookies:

 

First-party cookies are cookies that belong to our site, third-party cookies are cookies that another party place on your device through our website, for example Facebook or Google Analytics.

 

How to control and delete cookies:

 

You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org, here you can find information how to delete or disable cookies. Please note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.

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